Troubleshooting Common Issues

Quick fixes for the five most common BakeOnyx snags — recipe costs that look wrong, online payments failing, stock that's off, missing orders, and blank reports. Find your issue below and follow the steps.

Issue 1: My Recipe Cost Seems Wrong

If your recipe costs aren't adding up, here's where to look:

1. Check Ingredient Costs: Go to Ingredients in your dashboard. For each ingredient, ensure the Cost Per Unit is accurate. If you buy flour by the 50lb bag but enter its cost as per pound, the math will be off.
2. Verify Unit Conversions: If your recipe uses measurements like cups or tablespoons, but your ingredient is stored in grams or pounds, double-check the conversion. A mistake here can significantly alter the cost.
3. Confirm Recipe Yield: The total amount of product a recipe makes (its yield) directly impacts the cost per serving or per item. If your yield is set too high or too low, your cost per unit will be inflated or deflated.

Issue 2: Customer Cannot Pay Online

If your online payment system isn't working, follow these steps:

1. Check Payment Provider Connection: Navigate to Settings, then Payments. Make sure your chosen provider (like Stripe or Square) is connected and marked as Active.
2. Verify Minimum Transaction Amounts: Stripe has a minimum of $0.50, and Square has a minimum of $1.00. If an order falls below these amounts, payment might fail.
3. Ensure Payment Link is Generated: For online orders, confirm that a payment link has been created. This usually happens automatically when an order is placed.
4. Reconnect Payment Provider: Sometimes, simply disconnecting and then reconnecting your payment provider can resolve connection issues.

Issue 3: Stock Levels Do Not Match Reality

Inaccurate stock levels can cause major headaches. Here’s how to fix them:

1. Perform a Stock Take: Go to the Ingredients section. For each ingredient, click Stock Adjustment. Enter the actual physical count of that ingredient in your stockroom.
2. Log Differences: The system will automatically log the difference between your recorded stock and your physical count. This helps identify discrepancies.
3. Check Common Causes:
   • Production Deductions: Ensure all production batches using ingredients have been confirmed.
   • Purchase Orders: Verify that received quantities on Purchase Orders match what you actually received.
   • Waste: Make sure any spoiled or wasted ingredients have been properly logged.

Issue 4: I Cannot Find an Order

If an order seems to have vanished, try these search tips:

1. Use the Search Bar: Go to the Orders section. Use the search bar to look for the order by Order Number, Customer Name, or Date.
2. Check Filters: Make sure you haven't accidentally applied filters that are hiding the order. For example, if you're only looking for "Completed" orders, a new order might not show up. Clear all filters and try searching again.
3. Adjust Date Range: Ensure the selected date range in the Orders view covers the period when the order was placed or is due.

Issue 5: Reports Show Zero

If your reports are unexpectedly blank, consider these points:

1. Verify Date Range: This is the most common reason for empty reports. Double-check that the date range selected for the report accurately reflects the period you want to analyze.
2. Check Order Status: Revenue is typically only counted once an order is marked as Delivered. If orders are still in progress or pending, they won't appear in revenue reports.
3. Confirm Expenses: Ensure that any expenses incurred during the selected period have been entered into BakeOnyx.

Issue 6: Category Dropdown is Empty

If you go to add a product or ingredient and the category dropdown is empty, here’s the fix:

1. Initialize Lists: Navigate to Settings, then Lists. Find the relevant category (e.g., "Product Categories" or "Ingredient Types").
2. Add Values: Click on the category name and then add the specific values you need (e.g., "Cakes," "Cookies," "Flour," "Sugar").
3. Contact Support: If you cannot find the category you need or are unsure how to proceed, please contact BakeOnyx support.

Issue 7: Online Store Not Showing Products

If your products aren't appearing on your online storefront:

1. Check Product Settings: Go to Products in your dashboard. For each product, ensure the following:
   • Show on Storefront: This option is enabled (ticked).
   • Active: The product is marked as active.
   • Sell Price: The product has a sell price entered.

General Tip: Use Bake Buddy

Stuck on an issue? Our AI assistant, Bake Buddy, is here to help! Simply click the chat icon on any page in your dashboard and describe your problem in plain English. Bake Buddy can often diagnose the issue and even guide you through the fix directly within the chat.

Next Steps

Now that you're familiar with troubleshooting common issues, you might find these articles helpful:

• Pricing Your Products: A Baker's Guide