Something not working? Find your issue below — each has a quick diagnosis and fix.

🔴 "My recipe cost seems wrong"

Check: Ingredient costs at /dashboard/ingredients — is the cost per unit correct?

Check: Unit conversion — if recipe uses cups but ingredient is stored in grams, verify density settings.

Check: Recipe yield — a wrong yield inflates or deflates cost per serving.

Fix: Correct the ingredient cost or yield. The recipe auto-recalculates immediately.

🔴 "Customer can't pay online"

Check: Payment provider at /dashboard/settings/payments — is Stripe or Square connected and active?

Check: Minimum amounts — Stripe requires $0.50, Square requires $1.00.

Fix: Try disconnecting and reconnecting the provider. Verify the order has a payment link.

🔴 "Stock levels don't match reality"

Cause: Production deductions not confirmed, PO quantities entered wrong, or waste not logged.

Fix: Do a stock take — go to each ingredient, click Stock Adjustment, enter the actual count. BakeOnyx logs the difference for your records.

🔴 "I can't find an order"

Fix: Use the search bar at /dashboard/orders — search by order number, customer name, or date. Check that your status filter isn't hiding it. Expand the date range.

🔴 "Reports show zero"

Check: Date range — are you looking at the right period?

Check: Revenue requires orders marked as "delivered" with payments recorded.

Check: Expenses need to be entered for the period you're viewing.

🔴 "Category dropdown is empty"

Fix: Go to /dashboard/settings/lists, find the relevant category, and add values. Some categories auto-initialize — if yours didn't, adding a new expense or visiting the form will seed defaults.

🔴 "Online store not showing products"

Check: Is "Show on Storefront" enabled on the product? Is the product active? Does it have a sell price?

Fix: Go to /dashboard/products, edit the product, and verify all three settings.

💡 Still stuck?

Ask Bake Buddy — describe your problem in plain English and the AI assistant can often diagnose and fix issues directly. Open the chat from any page. Or submit a support ticket at /dashboard/support.