Blacklisting Difficult Customers
Privately flag a customer you no longer want to take orders from. The flag shows across the order form and inbox so your team is warned — and the customer never knows.
Blacklisting Difficult Customers
Some customers are more trouble than they are worth — repeated no-shows, abusive messages, or payment disputes. Blacklisting lets you privately flag a customer so your whole team knows not to take new orders from them, without the customer ever finding out.
This replaces the old workaround of adding a "Blacklist" tag, which only showed up on the customer's own page. The blacklist flag now follows the customer everywhere your team makes decisions.
Private by design
The flag and its reason are only ever visible to your team, on the dashboard. The customer is never notified, and nothing changes on their side — their online store, order pages, and emails all look exactly the same as before.
Who can do it
- Anyone who can manage customers — the owner, a manager, or staff with customer access.
- Available on all plans.
How to blacklist a customer
- Go to Customers and open the customer.
- Find the Blacklist card and click Add to blacklist.
- Optionally type a private reason (for example, "Repeated no-shows and chargebacks"). This is a note for your team only.
- Confirm. A red Blacklisted badge appears immediately.
How to remove the flag
On the same Blacklist card, click Remove from blacklist. This clears the flag and the reason, and the badges disappear everywhere.
Where the flag shows up
- Customer page — a red "Blacklisted" badge in the header and a Blacklist card showing the reason.
- Customers list — a red "Blacklisted" badge on the customer's row, plus a "Blacklisted" filter in the status dropdown to see everyone you have blacklisted in one place.
- New or edit order — the customer picker marks blacklisted customers, and if you select one a red warning appears. When you try to save the order, a confirmation dialog asks "Are you sure you want to create this order for them?" with a Create order anyway option.
- Inbox — a red "Blacklisted" pill appears on the conversation list and in the thread's customer panel the moment a blacklisted customer messages you.
A warning, not a wall
Blacklisting is a soft-block: it warns your team but never forces the outcome. You can still create an order for a blacklisted customer after confirming — the point is that no one does it by accident. Draft orders are provisional and skip the confirmation; the warning fires when you place a real order.
Good to know
- Blacklisting is separate from a customer's active/inactive status. It does not delete them or hide their order history — they still appear in your normal customer screens, just with the flag added.
- In this first version the flag is for staff awareness on the dashboard. It does not stop a blacklisted customer from placing a self-service order on your online store.
Available on all plans.