Online Checkout and Customer Accounts

Online Checkout and Customer Accounts

• How customers complete purchases through your BakeOnyx online store
• The difference between guest checkout and registered customer accounts
• How customer accounts help manage orders and repeat purchases

Understanding the Checkout Flow

Your BakeOnyx online store makes it easy for customers to buy from you—whether they're first-time shoppers or loyal regulars. The checkout process is designed to be quick and straightforward, with options for both guest checkout and registered accounts.

When customers add items to their cart and proceed to checkout, they'll arrive at the checkout page where they can review their order, enter delivery or pickup details, apply discount codes, and complete payment. The entire process is secure and mobile-friendly.

Guest Checkout

Customers can complete a purchase without creating an account. Here's how it works:

1. Customer adds items to their cart from your online store
2. They click Proceed to Checkout
3. They enter their delivery address or select a pickup location
4. They apply any promo codes (if available)
5. They review the order total and complete payment
6. They receive an order confirmation via email

Guest carts are stored securely for 7 days, so customers can leave and come back to complete their purchase if needed.

Creating and Using a Customer Account

Customers can create a free account to save their information, track orders, and manage preferences. Here's what they can do:

1. Click Sign Up on your online store (or during checkout)
2. Enter their email address and create a password
3. Their account is immediately active
4. On future visits, they log in with their email and password
5. Their saved addresses and payment methods appear automatically at checkout
6. They can view their order history and status anytime in their account dashboard

Registered customers enjoy faster checkouts and can track their orders in real-time. Their account session lasts for 30 days, so they stay logged in across visits.

The Checkout Page

Whether checking out as a guest or registered customer, the checkout page includes:

• Order Review — Items, quantities, and individual prices
• Delivery/Pickup Details — Address or location selection
• Promo Code Field — Apply discount codes for special offers
• Order Total — Subtotal, taxes, delivery fees, and final amount
• Payment — Secure payment processing

Before the customer completes their order, BakeOnyx automatically checks that all items are still in stock and prices are current. If something has changed, the customer is notified and can adjust their order.

After the Order is Placed

Once a customer completes checkout, an order is created in your BakeOnyx system with the source marked as "online_store." You can:

• View the order in your Orders dashboard
• Update the order status (preparing, ready, completed, etc.)
• Contact the customer if needed
• Process payment and fulfillment as usual

Registered customers can log into their account anytime to see their order status and history.

Next Steps

• Creating and Managing Promo Codes — Learn how to set up discounts for your online store
• Creating a New Order — Understand how orders are managed in BakeOnyx
• Managing Customers — View and organize your customer information