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Email Settings

Set your sender name and reply-to address, get copies of customer emails, and add a signature and footer image to every customer email.

Open Settings

Email Settings

  • Show your bakery name as the sender of customer emails
  • Choose where customer replies go
  • Get copies of order, invoice and payment emails
  • Add a signature and a footer image to the bottom of every customer email

What are email settings?

Email settings control how your bakery looks in the emails that BakeOnyx sends to your customers: quotes, order updates, invoices, receipts, reminders, statements and your replies from the inbox. Customers see your bakery name as the sender and can reply straight to you.

How to open email settings

  1. Click Settings in the left menu
  2. Select Email
Email settings page with sender settings, CC notifications, email signature and footer image

Sender name and reply-to email

  1. In Sender Name, type the name customers see in the "From" line (for example, "Sweet Dreams Bakery")
  2. In Reply-To Email, type the address where customer replies must arrive
  3. Click Save Settings
Note: Emails go out from a BakeOnyx platform address. The reply-to address is where your customers' answers land, so use an inbox you check every day.

CC notifications

Turn on Order Notifications, Invoice Notifications or Payment Notifications to get a copy of those emails when they go to a customer. Click Save Settings.

Email signature

Your signature shows at the bottom of your customer emails.

  1. In Signature, type your sign-off, for example your name, phone number and website. Press Enter to start a new line.
  2. Click Save Settings

Footer image

Add a picture under your signature at the bottom of every email to your customers: a banner, your logo, a seasonal offer or your social media handle.

  1. In the Footer Image card, click Upload image and choose a PNG, JPG or GIF (up to 2 MB). The image saves immediately and a preview shows below.
  2. Choose an Image size: Small (300 px), Medium (450 px) or Full width (600 px). On phones, the image always shrinks to fit the screen.
  3. Optional: in Link, type a web address (starting with https://), for example your website or Instagram page. Customers who click the image go there.
  4. Click Save Settings to keep the size and the link
Tip: Make your image 1200 px wide. It then looks sharp on phones and high-resolution screens. Keep important text large: small text is hard to read on a phone.

To change the image, click Replace image. To stop showing it, click Remove image.

Where the image shows: on all emails to your customers, including quotes, order updates, invoices, receipts, reminders, statements and your inbox replies. It does not show on the emails BakeOnyx sends to you and your team (for example daily briefings and reminders).

Which emails use these settings?

  • Quotes
  • Order confirmations and order status updates
  • Invoices, payment receipts and payment reminders
  • Delivery and pickup reminders
  • Customer statements
  • Replies you send from the inbox
  • Review requests and welcome emails

Next steps

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