Quick answers — 1-3 sentences each. Click any topic to jump to it.

Account & Setup

How do I change my currency?
Go to /dashboard/settings → Business Profile. Currency affects display only — existing amounts aren't converted.

How do I add a staff member?
Go to /dashboard/settings/team → click Invite. Choose role: owner (full access), manager (operational), staff (limited).

Can I change my subscription plan?
Go to /dashboard/settings/billing to upgrade, downgrade, or cancel anytime.

Orders

Can I undo a delivered order?
Yes — change the status back to any previous state from the order detail page. Reports adjust automatically.

Quick Add vs Recipe Order — what's the difference?
Quick Add is for simple items priced on the spot. Recipe Order links to a recipe for automatic cost tracking and portion calculation.

How do I handle refunds?
On the order detail page, record a payment with a negative amount.

Recipes & Products

What's the difference between a recipe and a product?
A Recipe = HOW to make it (ingredients, quantities, cost). A Product = WHAT you sell (name, price, image). One recipe can back multiple products.

Will changing a recipe affect existing orders?
No. Orders capture costs at creation time. Only new orders use updated costs.

How do I create product variants (sizes)?
Edit the product at /dashboard/products and add variants with individual prices.

Ingredients & Inventory

How do I do a stock take?
Go to each ingredient → Stock Adjustment → enter actual count. BakeOnyx logs the difference.

Can I track packaging materials?
Yes — add them as ingredients with item type set to "packaging."

Why is my ingredient cost wrong?
Check the purchase unit cost and conversion. Cost per stock unit = purchase cost ÷ quantity in stock units.

Payments

What payment methods can customers use online?
Stripe (cards, Apple Pay, Google Pay) and Square (cards). Set up at /dashboard/settings/payments.

Is there a transaction fee from BakeOnyx?
No. BakeOnyx charges zero transaction fees. Stripe and Square charge their standard processing fees (typically 2.9% + $0.30).

How do I track partial payments?
Record each payment on the order detail page. The balance updates automatically.

Reports

Why does my P&L show zero?
Check date range. Revenue requires delivered orders with payments. COGS requires recipe-linked products.

What is food cost percentage?
(Ingredient cost ÷ Sell price) × 100. Target: 25-35% for most bakeries.

How do I export a report?
Click the PDF or CSV button on any report page.

AI Features

What can Bake Buddy do?
78 actions across 20 domains — create orders, check stock, analyze margins, schedule production, and answer business questions. Open the chat from any page.

Is my data used to train AI?
No. Your data is only used to answer YOUR questions within YOUR bakery. Never shared or used for training.