The AI Order Assistant: Turn DMs into Orders

What the AI Order Assistant does

Custom orders usually arrive as messages — an Instagram DM, a WhatsApp text, a Messenger note: "Do you do a birthday cake for the 20th?" Answering every one, asking the same questions each time, and writing up the details by hand eats your day. The AI Order Assistant does that first pass for you. It reads each new message in your Inbox, works out what the customer wants, and asks only for the details that are still missing — then hands you a tidy order, ready to price.

You stay in charge the whole time. The assistant reads and drafts; you decide what to send, what to quote, and what to accept.

Every message in one place

The assistant works inside your Inbox, where messages from Instagram, WhatsApp, Messenger, SMS, and web chat all land together. You do not switch apps or copy anything across — a new order request is handled right where the conversation is happening.

It asks only what is missing

For a custom order, BakeOnyx needs five things:

• Date — when the order is needed
• Size — servings or number of tiers
• Flavour — sponge, filling, and finish
• Allergens and dietary needs — nut-free, gluten-free, and so on
• Pickup or delivery — and the address when it is delivery

The assistant reads what the customer has already said and drafts a short reply that asks only for the parts that are still missing. If someone writes "a two-tier chocolate cake for Saturday", it will not ask about the flavour or the size again — it will simply check whether they want pickup or delivery, and ask about any allergies. Fewer messages back and forth, and nothing important is forgotten.

You always know when the AI is replying

When the assistant replies on your behalf, the message is clearly marked as coming from the AI, so you and your customer always know who is writing. You can step in at any moment, take over the conversation, and reply yourself.

From a chat to an order card

Once the details are in, the assistant turns the conversation into an inquiry in your system — a single order card with the date, size, flavour, allergens, and pickup or delivery already filled in. It is marked as captured by the assistant, so you can see at a glance which orders the AI brought in. From the inquiry you carry on exactly as you do today: adjust anything, add items, and convert it to an order in one click.

An instant quote from your own costs

The assistant can also draft a quote for the order, priced from your recipes and ingredient costs — not a guess. It builds the line items, applies your pricing, and sets a deposit, so you have a professional quote ready to review while the customer is still interested. You check it and send it, and the price is always yours to change.

Deposits and reminders, handled for you

Lost deposits and forgotten balances are where custom orders leak money. Once an order needs a deposit, BakeOnyx can ask for it automatically and send a secure payment link. As the event gets closer, it sends a balance-due reminder and a pickup or delivery reminder, so you are not chasing customers by hand. Each order shows what has been paid and what is still owed.

Getting started

The AI Order Assistant is rolling out gradually. When it is switched on for your bakery, it works automatically inside your Inbox — there is nothing to set up. If you do not see it yet, your BakeOnyx team can enable it for you.

To get the most from it, keep your recipes and prices up to date, so quotes are accurate, and check that your deposit and reminder settings are how you want them. Then let the assistant handle the first reply — and step in whenever you like.

What it will not do without you

• It never sends a quote or takes an order on its own — it drafts and gathers; you approve.
• Its replies are always labelled as AI, so customers are never misled.
• You can take over any conversation at any time.