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Managing Daily Deliveries

Use the daily delivery board to assign drivers, track delivery status, and manage your delivery schedule.

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Managing Daily Deliveries

  • Access your daily delivery board and view all pending deliveries
  • Assign drivers to deliveries and track their progress
  • Update delivery status as orders move through your fulfillment process

What Is the Delivery Board?

The delivery board is your command center for managing all outgoing orders. It displays today's deliveries in columns organized by status, making it easy to see at a glance which orders are ready to go, which drivers are assigned, and which deliveries are already out on the road. This feature is available on the Professional+ tier.

Accessing Your Delivery Board

  1. Log in to your BakeOnyx dashboard
  2. Click Deliveries in the main navigation menu
  3. You'll land on the daily delivery board, which shows today's orders by default

The board displays five columns: Pending, Assigned, In Transit, Delivered, and Failed. Each delivery card shows the order number, customer name, delivery address, time slot, and assigned driver (if applicable).

Daily delivery board showing orders organized by status in kanban columns

Assigning Drivers to Deliveries

  1. Find the delivery card in the Pending column that you want to assign
  2. Click on the delivery card to open its details
  3. Look for the Assign Driver field
  4. Click the dropdown menu and select a driver from your staff list
  5. Click Save to confirm the assignment

Once assigned, the delivery card will automatically move to the Assigned column. Your driver will receive a notification about their new delivery (if notifications are enabled in your account settings).

Tip: You can assign multiple deliveries to the same driver. The board will show all assigned deliveries for that driver, helping you balance the workload across your delivery team.

Updating Delivery Status

As your drivers complete their deliveries, you'll update the status to keep your records accurate and your customers informed.

  1. Click on a delivery card in the Assigned column
  2. When your driver leaves with the order, click the Mark as In Transit button
  3. The card will move to the In Transit column
  4. Once the customer receives their order, click Mark as Delivered
  5. The card will move to the Delivered column

If a delivery cannot be completed (customer not home, address issue, etc.), click Mark as Failed to move it to the Failed column. You can then reschedule or contact the customer to arrange an alternative delivery time.

Note: Delivery fees are automatically calculated based on your delivery zone settings and applied to each order. The fee amount is visible on the delivery card and in the order details.

Understanding Delivery Fees

BakeOnyx calculates delivery fees from your delivery zones' base fees. Each zone has a set fee that applies to all deliveries within that geographic area. This fee is added to the customer's order total and appears clearly on their invoice.

To review or adjust your delivery zones and fees, visit your store settings. For more details, see the "Setting Up Your Online Store" article linked below.

Best Practices for Daily Delivery Management

  • Assign early: Assign drivers to deliveries as soon as orders are confirmed, ideally the day before or early in the morning
  • Group by area: Assign multiple deliveries in the same neighborhood to one driver to reduce travel time
  • Update status regularly: Keep the board updated in real time so customers can track their orders and you have accurate records
  • Monitor failed deliveries: Check the Failed column daily and follow up with customers promptly

Next Steps

The summary, FAQ, and statistics in this section were compiled from public sources and reviewed by the BakeOnyx editorial team. AI-assisted research.

Frequently Asked Questions

How do I assign a driver to a delivery using BakeOnyx?▾

To assign a driver, navigate to your BakeOnyx delivery board and locate the desired delivery in the 'Pending' column. Click on the delivery card to open its details, then find the 'Assign Driver' field. Select a driver from your staff list via the dropdown menu and click 'Save.' The delivery will then move to the 'Assigned' column.

What are the different delivery statuses in BakeOnyx?▾

BakeOnyx organizes deliveries into five key statuses on the delivery board: 'Pending' (orders awaiting assignment), 'Assigned' (orders with a driver allocated), 'In Transit' (orders currently out for delivery), 'Delivered' (orders successfully completed), and 'Failed' (orders that could not be completed). This system provides a clear workflow for managing outgoing orders.

How are delivery fees calculated in BakeOnyx?▾

BakeOnyx automatically calculates delivery fees based on predefined delivery zones. Each zone has a set base fee that is applied to all orders within that geographic area. This calculated fee is added to the customer's total order cost and is clearly displayed on their invoice, ensuring transparency.

Can I see a history of my deliveries in BakeOnyx?▾

Yes, the BakeOnyx delivery board tracks the status of all your orders throughout the fulfillment process. Once an order is marked as 'Delivered' or 'Failed,' it is logged in the system. You can review past deliveries by checking the 'Delivered' and 'Failed' columns, or by accessing your order history for detailed records.

What happens if a delivery fails?▾

If a delivery cannot be completed, you can mark it as 'Failed' directly from the delivery board in BakeOnyx. This action moves the order card to the 'Failed' column. From there, you can easily reschedule the delivery or contact the customer to arrange an alternative delivery time or solution.

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