Delivery Tracking and Proof of Delivery

Monitor real-time delivery status from dispatch to completion
View delivery timelines, driver assignments, and customer addresses in one place
Capture and store proof-of-delivery photos automatically

Understanding Delivery Status

BakeOnyx tracks your deliveries through four key stages, each with a timestamp so you know exactly when things happen:

Pending: Order is ready for delivery but hasn't been assigned to a driver yet
Assigned: A driver has been assigned to the delivery
In Transit: Driver has picked up the order and is on the way to the customer
Delivered (or Failed): Driver has completed the delivery or encountered an issue

BakeOnyx records the date and time when the driver starts the delivery (Out for delivery) and when the delivery is delivered or failed.

Cancelled orders: When you cancel an order, it is removed from the Deliveries board, the list, the delivery counts and the route planner. You cannot assign a driver to a cancelled order or change its delivery status. If you cancel an order by mistake, change the order status back first. Then it shows on the board again.

Tracking a Delivery

You can check delivery progress from two places in BakeOnyx:

From the Order Page

Go to Orders in the main menu, or click the order number on the Deliveries page.
Open the order.
Look at the Delivery section.

The Delivery section shows:

Delivery status: Pending, Assigned, In Transit, Delivered or Failed. A cancelled order does not show a delivery status.
Driver: The driver of the delivery, or "Not assigned". "Former team member" means that the driver no longer has an account.
Out for delivery: The date and time when the driver started the delivery.
Delivered or Delivery failed: The date and time when the delivery was completed.
Failure reason: Why a failed delivery did not arrive.
Driver note: The note that the driver wrote for the delivery.

The times use your bakery's timezone and date format (Settings).

From the Deliveries Page

Go to Deliveries in the main menu.
Select the day. You can also open past days (see Managing Daily Deliveries).
Each delivery shows its status, its driver and its notes. Click the order number to open the order.

Delivery details: status, driver, customer address and proof of delivery photo

Handling Failed Deliveries

Sometimes deliveries don't go as planned. When a delivery fails, your driver will record the reason why. You can see this information on the order page, in the Delivery section, under Failure reason.

Common failure reasons include:

Customer not available
Address not found
Customer refused delivery
Traffic or vehicle issues

Once you see a failed delivery, you can contact the customer to reschedule or arrange a new delivery attempt.

Tip: Set up a process with your team to check for failed deliveries each morning. This helps you quickly reach out to customers and rebook orders before they become frustrated.

Proof of Delivery Photos

When a driver completes a delivery, they can upload a photo as proof. The photo is stored with the order and serves as documentation that the order was delivered.

To add a photo, click Add photo on the delivery when it is In Transit or Delivered. You can do this on the Deliveries page or on the order page.
To see a photo, click View photo.
A driver can add a photo only to the deliveries that are assigned to them. If a delivery was given to a different driver, the driver sees "This delivery is not assigned to you".
Owners and managers can add a photo to any delivery. You cannot add a photo to a cancelled order.

Proof-of-delivery photos are helpful for:

Settling customer disputes about whether an order arrived
Verifying driver performance
Building a record of successful deliveries for your business

Warning: If a delivery shows as "Delivered" but you don't see a proof photo, check with your driver. Photos may not upload if there's a connection issue. It's important to have visual confirmation for all deliveries.

Next Steps

Now that you're tracking deliveries, you might want to:

Learn how to create a new order and set it up for delivery
Explore setting up your online store so customers can place delivery orders directly
Use the calendar view to plan and visualize all your deliveries for the day