Delivery Tracking and Proof of Delivery

Monitor real-time delivery status from dispatch to completion
View delivery timelines, driver assignments, and customer addresses in one place
Capture and store proof-of-delivery photos automatically

Understanding Delivery Status

BakeOnyx tracks your deliveries through four key stages, each with a timestamp so you know exactly when things happen:

Pending: Order is ready for delivery but hasn't been assigned to a driver yet
Assigned: A driver has been assigned to the delivery
In Transit: Driver has picked up the order and is on the way to the customer
Delivered (or Failed): Driver has completed the delivery or encountered an issue

Each status change is recorded with the exact date and time, so you have a complete record of your delivery timeline.

Tracking a Delivery

You can check delivery progress from two places in BakeOnyx:

From the Order Details Page

Go to Orders in the main menu
Find and click the order you want to track
Look for the Delivery Status section on the order detail page
You'll see the current status (Pending, Assigned, In Transit, or Delivered) and when it was last updated

From the Delivery Detail Page

Go to Deliveries in the main menu
Click on the delivery you want to monitor
The delivery detail page opens, showing you the complete picture

Delivery detail page showing timeline, driver assignment, customer address, and proof of delivery photo

What You'll See on the Delivery Detail Page

The delivery detail page gives you everything you need to know about a single delivery:

Customer Address: The delivery destination
Driver Assignment: Who is handling the delivery
Timeline: A complete record of when the delivery was dispatched, when it was in transit, and when it was completed
Proof of Delivery Photo: A photo uploaded by the driver showing the completed delivery
Delivery Status: Current stage of the delivery process

Note: The delivery detail page is only available on the Professional+ tier. If you're on a lower plan and need access to delivery tracking, contact our support team to upgrade.

Handling Failed Deliveries

Sometimes deliveries don't go as planned. When a delivery fails, your driver will record the reason why. You can see this information on the delivery detail page under Failure Reason.

Common failure reasons include:

Customer not available
Address not found
Customer refused delivery
Traffic or vehicle issues

Once you see a failed delivery, you can contact the customer to reschedule or arrange a new delivery attempt.

Tip: Set up a process with your team to check for failed deliveries each morning. This helps you quickly reach out to customers and rebook orders before they become frustrated.

Proof of Delivery Photos

When a driver completes a delivery, they can upload a photo as proof. This photo is stored on the delivery detail page and serves as documentation that the order was delivered.

Proof-of-delivery photos are helpful for:

Settling customer disputes about whether an order arrived
Verifying driver performance
Building a record of successful deliveries for your business

Warning: If a delivery shows as "Delivered" but you don't see a proof photo, check with your driver. Photos may not upload if there's a connection issue. It's important to have visual confirmation for all deliveries.

Next Steps

Now that you're tracking deliveries, you might want to:

Learn how to create a new order and set it up for delivery
Explore setting up your online store so customers can place delivery orders directly
Use the calendar view to plan and visualize all your deliveries for the day