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Delivery Tracking and Proof of Delivery

Track delivery progress and capture proof of delivery with photos and timestamps.

Open Deliveries

Delivery Tracking and Proof of Delivery

  • Monitor real-time delivery status from dispatch to completion
  • View delivery timelines, driver assignments, and customer addresses in one place
  • Capture and store proof-of-delivery photos automatically

Understanding Delivery Status

BakeOnyx tracks your deliveries through four key stages, each with a timestamp so you know exactly when things happen:

Quick demo
  • Pending: Order is ready for delivery but hasn't been assigned to a driver yet
  • Assigned: A driver has been assigned to the delivery
  • In Transit: Driver has picked up the order and is on the way to the customer
  • Delivered (or Failed): Driver has completed the delivery or encountered an issue

Each status change is recorded with the exact date and time, so you have a complete record of your delivery timeline.

Tracking a Delivery

You can check delivery progress from two places in BakeOnyx:

From the Order Details Page

  1. Go to Orders in the main menu
  2. Find and click the order you want to track
  3. Look for the Delivery Status section on the order detail page
  4. You'll see the current status (Pending, Assigned, In Transit, or Delivered) and when it was last updated

From the Delivery Detail Page

  1. Go to Deliveries in the main menu
  2. Click on the delivery you want to monitor
  3. The delivery detail page opens, showing you the complete picture
Delivery detail page showing timeline, driver assignment, customer address, and proof of delivery photo

What You'll See on the Delivery Detail Page

The delivery detail page gives you everything you need to know about a single delivery:

  • Customer Address: The delivery destination
  • Driver Assignment: Who is handling the delivery
  • Timeline: A complete record of when the delivery was dispatched, when it was in transit, and when it was completed
  • Proof of Delivery Photo: A photo uploaded by the driver showing the completed delivery
  • Delivery Status: Current stage of the delivery process
Note: The delivery detail page is only available on the Professional+ tier. If you're on a lower plan and need access to delivery tracking, contact our support team to upgrade.

Handling Failed Deliveries

Sometimes deliveries don't go as planned. When a delivery fails, your driver will record the reason why. You can see this information on the delivery detail page under Failure Reason.

Common failure reasons include:

  • Customer not available
  • Address not found
  • Customer refused delivery
  • Traffic or vehicle issues

Once you see a failed delivery, you can contact the customer to reschedule or arrange a new delivery attempt.

Tip: Set up a process with your team to check for failed deliveries each morning. This helps you quickly reach out to customers and rebook orders before they become frustrated.

Proof of Delivery Photos

When a driver completes a delivery, they can upload a photo as proof. This photo is stored on the delivery detail page and serves as documentation that the order was delivered.

Proof-of-delivery photos are helpful for:

  • Settling customer disputes about whether an order arrived
  • Verifying driver performance
  • Building a record of successful deliveries for your business
Warning: If a delivery shows as "Delivered" but you don't see a proof photo, check with your driver. Photos may not upload if there's a connection issue. It's important to have visual confirmation for all deliveries.

Next Steps

Now that you're tracking deliveries, you might want to:

The summary, FAQ, and statistics in this section were compiled from public sources and reviewed by the BakeOnyx editorial team. AI-assisted research.

Frequently Asked Questions

How can I track a delivery in BakeOnyx?▾

You can track deliveries in BakeOnyx from two main areas. Navigate to 'Orders' in the main menu, select the specific order, and find the 'Delivery Status' section on its detail page. Alternatively, go to 'Deliveries' in the main menu and click on the delivery you wish to monitor to view its detailed progress.

What are the different delivery statuses in BakeOnyx?▾

BakeOnyx tracks deliveries through four key stages: 'Pending' (order ready but not assigned), 'Assigned' (driver allocated), 'In Transit' (driver en route with the order), and 'Delivered' (or 'Failed' if an issue occurred). Each status change is logged with a precise date and time.

What information is available on the Delivery Detail Page?▾

The Delivery Detail Page in BakeOnyx provides a comprehensive overview, including the customer's address, the assigned driver, a full timeline of the delivery process (dispatch, transit, completion), the proof of delivery photo, and the current delivery status. It also shows the reason for any failed deliveries.

How does BakeOnyx handle proof of delivery?▾

Drivers can upload a photo directly through BakeOnyx when a delivery is completed. This proof of delivery photo is then automatically stored on the corresponding Delivery Detail Page, serving as a visual confirmation that the order reached its destination successfully.

What should I do if a delivery fails?▾

If a delivery fails, the driver will record the reason on the Delivery Detail Page under 'Failure Reason.' Common reasons include the customer being unavailable or an incorrect address. Review this information, contact the customer to reschedule, or arrange for a new delivery attempt.

Is the Delivery Detail Page available on all BakeOnyx plans?▾

No, the full Delivery Detail Page, which includes features like tracking and proof of delivery photos, is exclusively available on the Professional+ tier of BakeOnyx. Customers on lower plans who require these advanced tracking capabilities should contact BakeOnyx support to discuss upgrading their subscription.

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