AI Product Configurator — Let Customers Design Their Order
Customers describe what they want in plain English and AI guides them step-by-step to build a custom order with real pricing.
What You'll Learn
How to enable the AI Product Configurator — a conversational page where customers describe what they want and AI builds a custom order using your actual products and pricing.
What Is the AI Product Configurator?
Instead of navigating complex option menus, customers visit /shop/your-bakery/configure and describe what they need in plain English. The AI guides them step-by-step through your actual products, sizes, flavors, fillings, and decorations — with a running price total on the right side.
How a Typical Session Works
- Customer describes what they want: "I need a chocolate birthday cake for 20 people with vanilla buttercream"
- AI matches a product: Suggests your Chocolate Cake from the catalog with appropriate size variant
- Step-by-step customization: AI walks through size, flavor, filling, decorations using your List of Values options
- Running total: Price updates in the summary sidebar as selections are made
- Add to Cart: Customer confirms and the configured item goes into their cart
How to Enable
- Go to Dashboard → Storefront Settings
- Turn on "AI Product Configurator"
- Optionally restrict to specific product types (e.g., only cakes and cupcakes)
- Save — the configurator is now live at /shop/your-bakery/configure
Pricing and Cart Integration
- Prices come from your Product and ProductVariant records — AI never invents prices
- At the final step, prices are re-validated server-side before add-to-cart
- Customization options (flavors, fillings, shapes) from your List of Values do not affect price — only product/variant selection does
- Configured items are stored with a configuration JSON that flows through checkout to the order
Hidden prices? If your store has "Show Prices" turned off, the configurator works identically but shows "Request Quote" instead of "Add to Cart". This creates an Order Request in your dashboard for you to review and price.
Session Limits
- 30 messages per session, 30-minute inactivity timeout
- Included in your plan's AI usage quota
Tip: The configurator uses your List of Values for all options (40+ categories including cake size, flavor, filling, covering, cookie shape, etc.). Keep your LOVs up to date in Settings to ensure customers see accurate options.
Plan Availability
The AI Product Configurator is available on Growth and Scale plans.
Was this article helpful?