What You'll Learn

How to enable and configure the AI Shopping Assistant — a chat widget that helps your storefront customers find products, check allergens, and get answers instantly.

What Is the AI Shopping Assistant?

The AI Shopping Assistant is a floating chat bubble that appears on your online store. Customers can click it to ask questions about your products in plain language — no forms, no searching, just a conversation.

The assistant knows your entire product catalog: names, descriptions, allergens, dietary flags, pricing (if shown), variants, and lead times. It can recommend up to 3 products per response with clickable cards that link directly to the product page.

What Customers Can Ask

"Do you have any gluten-free cakes?" — filters by dietary flags
"What allergens are in the chocolate fudge?" — reads from your product allergen data
"Can I get a cake for this Saturday?" — checks lead times
"What do you recommend for a birthday party of 20?" — suggests appropriate products

Privacy note: The assistant never reveals ingredient costs, profit margins, recipe methods, supplier information, or staff details. If a customer asks about these, it politely declines.

How to Enable

Go to Dashboard → Storefront Settings
Turn on "AI Shopping Assistant"
Optionally customize the greeting message (what the assistant says when the chat opens)
Choose a personality: friendly, professional, or playful
Save — the chat widget appears on your store immediately

Session Limits

20 messages per customer session (resets after 24 hours)
Included in your plan's AI usage quota
If your monthly AI quota is reached, the widget shows "temporarily unavailable" with your contact info

Tip: The assistant works for logged-in customers, guest shoppers, and anonymous visitors. Conversations are saved so customers can continue where they left off within the same session.

Plan Availability

The AI Shopping Assistant is available on Growth and Scale plans.