AI Shopping Assistant — Your Store's 24/7 Helper
Let AI answer customer questions about products, allergens, dietary needs, and availability directly on your storefront.
What You'll Learn
How to enable and configure the AI Shopping Assistant — a chat widget that helps your storefront customers find products, check allergens, and get answers instantly.
What Is the AI Shopping Assistant?
The AI Shopping Assistant is a floating chat bubble that appears on your online store. Customers can click it to ask questions about your products in plain language — no forms, no searching, just a conversation.
The assistant knows your entire product catalog: names, descriptions, allergens, dietary flags, pricing (if shown), variants, and lead times. It can recommend up to 3 products per response with clickable cards that link directly to the product page.
What Customers Can Ask
- "Do you have any gluten-free cakes?" — filters by dietary flags
- "What allergens are in the chocolate fudge?" — reads from your product allergen data
- "Can I get a cake for this Saturday?" — checks lead times
- "What do you recommend for a birthday party of 20?" — suggests appropriate products
How to Enable
- Go to Dashboard → Storefront Settings
- Turn on "AI Shopping Assistant"
- Optionally customize the greeting message (what the assistant says when the chat opens)
- Choose a personality: friendly, professional, or playful
- Save — the chat widget appears on your store immediately
Session Limits
- 20 messages per customer session (resets after 24 hours)
- Included in your plan's AI usage quota
- If your monthly AI quota is reached, the widget shows "temporarily unavailable" with your contact info
Plan Availability
The AI Shopping Assistant is available on Growth and Scale plans.
The summary, FAQ, and statistics in this section were compiled from public sources and reviewed by the BakeOnyx editorial team. AI-assisted research.
Frequently Asked Questions
How does the AI Shopping Assistant help customers find products?▾
Customers can ask the AI Shopping Assistant questions in plain language, such as 'Do you have any gluten-free cakes?' or 'What do you recommend for a birthday party of 20?'. The assistant analyzes their query against your product catalog, including dietary flags, allergens, and suitability for events, and can recommend up to three relevant products with direct links to their pages.
What kind of product information can the AI Shopping Assistant access?▾
The assistant has access to your entire product catalog, including product names, descriptions, allergen information, dietary flags (like gluten-free or vegan), pricing, variants, and lead times. It uses this data to answer customer questions accurately and provide relevant product suggestions. It is programmed not to share sensitive business data like costs or recipes.
How do I enable the AI Shopping Assistant on my store?▾
Enabling the AI Shopping Assistant is simple. Navigate to 'Dashboard → Storefront Settings' in your admin panel. Toggle the 'AI Shopping Assistant' option to 'on'. You can then customize the greeting message, select a personality (friendly, professional, or playful), and save your settings. The chat widget will then appear on your storefront immediately.
Are there any limits to using the AI Shopping Assistant?▾
Yes, there is a limit of 20 messages per customer session, which resets after 24 hours. These messages count towards your plan's overall AI usage quota. If your monthly AI quota is reached, the widget will display a 'temporarily unavailable' message along with your store's contact information.
Which plans include the AI Shopping Assistant?▾
The AI Shopping Assistant is an integrated feature available on our higher-tier plans. Specifically, it is included for users on the 'Growth' and 'Scale' plans. Customers on lower-tier plans would need to upgrade to access this advanced customer service tool.
Can the AI Shopping Assistant handle questions about allergens?▾
Absolutely. The AI Shopping Assistant is designed to access and relay specific allergen information from your product data. Customers can ask questions like 'What allergens are in the chocolate fudge?', and the assistant will provide a clear answer based on the details you've entered for that product.