Grounding AI Replies in Your Catalog & Rules
The assistant answers from your real products, prices, lead times, and policies — not guesses — so drafts are accurate.
Why grounding matters
An AI reply is only useful if it tells the customer the right price, the right lead time, and your actual policies. BakeOnyx grounds every draft in your own business data instead of letting the model guess — so drafts read like a knowledgeable member of your team wrote them.
What the assistant draws from
- Your product catalog and prices
- Recipe and serving information
- Delivery zones and lead times
- Opening hours and blocked dates
- The tone and guidelines you set in Agent Settings
How to make drafts better
- Keep your catalog and prices current. The assistant quotes what's in the system.
- Fill in delivery and lead-time settings so it answers "how soon can I get this?" correctly.
- Write clear agent guidelines — for example, "always confirm the pickup date" or "we need 72 hours' notice for custom cakes."
- Set the tone so drafts sound like your bakery, not a robot.
What it won't do
The assistant won't invent products you don't sell or quote prices that aren't in the system. For anything it isn't sure about, it leaves the reply for you rather than guessing.
Next steps
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