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Inbox & AI Replies
The unified inbox, AI-drafted replies, and assistant settings
The Unified Inbox
One place for every customer conversation — web chat, email, WhatsApp, Messenger, and SMS — with filters, assignment, and AI-drafted replies.
AI-Drafted Replies: How They Work
When a customer messages you, the assistant pre-writes a reply you can send, edit, or discard — nothing goes out without you.
Grounding AI Replies in Your Catalog & Rules
The assistant answers from your real products, prices, lead times, and policies — not guesses — so drafts are accurate.
AI Assistant Settings & Activity
Choose how much the assistant helps, restrict it to known customers, and track its accept rate, cost, and outcomes.
Auto-Answer & Its Safety Controls
How the upcoming auto-answer mode works — and the kill switch, confidence threshold, and daily caps that keep it safe.