Every channel, one inbox

Your customers message you on WhatsApp, Messenger, web chat, email, and text. Instead of juggling separate apps, BakeOnyx funnels every conversation into one place: the unified Inbox.

Note: the old Messages screen has been replaced by the unified Inbox.

Unified inbox listing customer conversations across WhatsApp, Messenger, SMS, web, and email

What this category covers

These articles are about connecting and using channels:

For the inbox itself, AI-drafted replies, and assistant settings, see the Inbox & AI Replies category.

How conversations flow

WhatsApp, Messenger, SMS, web chat, and email all appear together, each tagged with a channel badge.
Filter by status, channel, or assignee, and reply from the conversation thread.
With AI drafting on, a suggested reply is pre-written for each new message — you review and send.

Automatic notifications

Order confirmations, delivery reminders, and payment reminders are still sent automatically via the customer's preferred channel alongside email. Channel setup lives in Settings → Messaging. Messaging is a Growth plan feature.