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Messaging
WhatsApp, Facebook Messenger, and SMS customer communication
Messaging Overview: WhatsApp, Messenger & SMS
Learn how BakeOnyx connects WhatsApp, Facebook Messenger, and SMS so every customer conversation lands in one unified Inbox.
Setting Up WhatsApp & SMS
Connect your WhatsApp Business account and Twilio SMS to send and receive messages.
Connecting Facebook Messenger
Connect your Facebook Page to receive and send Messenger messages directly from your BakeOnyx inbox.
Sending and Receiving Messages
Reply to customers, understand the 24-hour messaging window, and manage unknown senders.
WhatsApp Automation Delivery
Send any customer automation flow via WhatsApp instead of email. Requires Meta template approval per flow.